CommunityConnect Labs offers a comprehensive Medicaid and SNAP Eligibility Solutions Suite designed to enhance enrollment and engagement among Medicaid and SNAP populations. Key features and benefits include:
Services such as list validation, contact sourcing, and automatic updates ensure accurate and current member information.
Customized approaches, including omnichannel outreach via SMS text, robocalls, and chat, effectively engage specific populations like rural or tribal members.
Members can self-assess eligibility using localized Federal Poverty Level (FPL) calculators.
A multilingual, HIPAA-compliant chatbot provides automated Q&A, referrals, and warm handoffs, available 24/7.
Options for self-service, such as appointment scheduling or callbacks, with connections to live agents when necessary.
Detailed reporting dashboards and quality improvement planning offer valuable data insights and impact assessments.
Additionally, studies have shown that text message reminders about Medicaid renewal can decrease procedural terminations by 22%, while phone calls can reduce them by 18%.
These solutions aim to ensure individuals and families complete necessary steps to maintain coverage, addressing challenges like frequent relocations, changing contact information, and language barriers.
